Frequently Asked Questions, FAQ
Below you will find answers to the most commonly asked questions regarding our services.
What are your rates for delivery?
Our delivery fee begins at $40.00 for the first $199.00 spent.
For every $100 spent thereafter will be a charge of $29.00 added.
If I am on island already can I place an order?
Yes, customers already on island may place an order.
About Our Pricing
Goods2Door prices reflect our grocery sourcing, shopping, handling and operational costs.
Prices may differ from those found at local retail stores and are subject to change based on
availability and market conditions.
PayPal Payment Assistance
If you experience issues paying with PayPal, please follow these steps:
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Select Change Address
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Change country to The Turks and Caicos Islands
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Enter your name
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Enter your accommodation name and address
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City: Providenciales
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State: TC
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Postal Code: TKCA 1ZZ (leave blank if an error occurs)
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Submit, If issues persist log out and log back in.
Wholesale / Case Orders
Please contact us prior to placing wholesale (case) orders. These items are considered specialty products and may not be available at the time of ordering.
Order Cancellations for Grocery or Baby Equipment
Contact us at (649) 348-0231 or (649) 246-4440 or at (649) 442‑6551 via call, text, WhatsApp, or email.
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Cancellations made 48 hours prior to delivery receive a full refund.
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Less than 48 hours’ notice receives a 50% refund.
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A $25.00 processing fee applies to all cancellations.
What is your return policy?
Returns are not accepted. Once your order is delivered, items—especially opened items—cannot be returned.
Flight Cancellations
Notify us within 24 hours at (649) 348-0231 or (649) 246‑4440 or (649) 442‑6551.
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You will receive a 100% refund, minus PayPal refund fees.
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Less than 24 hours’ notice you will receive a 50% refund.
Can my groceries be delivered befor I arrive?
Yes. When access has been arranged with your villa host, property manager or accommodation provider, Goods2door can coordinate pre-arrival delivery. Please provide your accommodation details, arrival time and a local property contact when placing your order. Pre-arrival access is subject to approval and coordination with your accommodation provider.
Incorrect, Expired, Missing, or Damaged Items?
Report any issues within 24 hours at (649) 348-0231 or (649) 246‑4440 or (649) 442‑6551. Call or Whatsapp.
Items will be replaced or refunded once collected.
If we cannot collect expired or damaged items in your presence, we cannot issue a refund or exchange.
Changing Delivery Address
Notify us 24 hours prior to delivery at (649) 348-0231 or (649) 246‑4440 or (649) 442‑6551. Call or Whatsapp.
Delivery Timing
Orders are delivered based on the information you provide at checkout,
including accommodation details and arrival time.
This can be added when you click on the "Add Date of Arrival and Info" button on the "checkout page".
Which islands do you serve?
We deliver directly on Providenciales.
For guests staying on:
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North Caicos
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Middle Caicos
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South Caicos
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Pine Cay
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Parrot Cay
We can shop for your groceries and alcohol before you arrive.
Your order will be handed over to you at the ferry dock.
Important:
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The name on your order must match your room reservation name.
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The phone number on your order must be a working mobile number.
How can I reserve baby equipment?
Call, text, or WhatsApp us directly at (649) 348-0231 or (649) 246-4440 or (649) 442‑6551.
Please do not place baby equipment orders through the website. The items might not be avaiable.
How far in advance should I place my order?
Minimum: 48 hours in advance
However, the earlier you place your order, the easier it is for us to source all items or alternatives.
FYI: Alcoholic beverages are not sold on Sundays or Holidays.
Are all products shown on the website guaranteed to be available?
Because most grocery products in the Turks and Caicos Islands are imported, availability can change from time to time. We make every effort to keep our online selections current; however, we cannot guarantee that a particular product or brand will be available when your order is being prepared. If your selected brand is unavailable, our team may choose a comparable alternative of similar type, size and quality whenever possible. Placing your order early gives us the best opportunity to source your preferred items or suitable alternatives.
Please note: Product images are for reference and may not always represent the exact item or brand supplied.